You must be enrolled as a full-time student to become a resident with us. We accept bookings from students who have either a conditional or unconditional offer from their university. However, we advise understanding our cancellation policy before booking, especially if your university place is not yet confirmed.
With the exception of registered assistance dogs, we do not allow any pets at our properties.
You are welcome to bring most of your personal belongings. However, please note that certain electrical items may not be suitable for our properCes due to compatibility issues. Non-UK compliant electricals, like rice cookers, pose fire risks when used with UK power outlets
If you plan to live with friends, please use the 'create application' link on our website. List the names of your preferred roommates, and we'll handle the arrangements for you.
During the 'book now' process, you have the option to choose your preferred room. You can also make special requests when using the 'create application' route, and we'll do our best to accommodate them. However, all requests are subject to availability and conditions.
If you wish to move to a different room during your tenancy, you need to formally request this from the accommodation team at your current property. If your request is approved, you'll receive new documents outlining the room change details, which you'll need to sign or accept online. If the new room has a higher rent, you and your Guarantor will be responsible for the increased amount from the date of access.
If you wish to move to a different room during your tenancy, you need to formally request this from the accommodaCon team at your current property. If your request is approved, you'll receive new documents outlining the room change details, which you'll need to sign or accept online. If the new room has a higher rent, you and your Guarantor will be responsible for the increased amount from the date of access.
You are not required to vacate your room during academic breaks. Your room is yours for the enCre contract period.
If you wish to arrive earlier than your contract start date, contact our sales team at +44 0191 249 9333 or via email at email@example.com.
If early arrival is possible, your contract will be adjusted, and additional charges will apply. Please note that not all early arrival requests can be accommodated.
You can obtain insurance details from the property manager upon check-in. If your property doesn't offer contents insurance, we recommend arranging your own coverage. Student property Ltd is not liable for personal belongings or room contents
Full-time students qualify for Council Tax exemption. Provide your council tax exemption certificate, which your university can help you obtain. If you haven't enrolled in your course yet, bring the name of your university and your student ID number when moving in.
Stage 1: Make your complaint in person or by phone at reception. Our on-site staff will aBempt to address it immediately. If you're dissatisfied, escalate to Stage 2 within 10 working days via leBer or email to the site.
Stage 2: Your wriBen complaint will be forwarded to a staff member, who will investigate and respond within 10 working days.
Stage 3: If unsatisfied, write to the Complaints Panel at “73 Gowland Avenue Newcastle, NE4 9NJ United Kingdom"
The Panel will respond within 10 working days. Include reasons for considering your complaint unresolved.
On-site car parking is available at select properties but is not included in the rental price, unless otherwise stated in writing. Car parking permits are separate from the tenancy agreement. Contact the property team to purchase a parking space, subject to availability.
When applying for a room, you'll answer questions to determine your preferences and any special requirements. Note that special requests can't always be guaranteed except for those covered under the Equality Act 2010. If you have a disability, medical condition, or specific needs affecting your accommodation, share this in the application's additional notes section. We encourage open communication about preferences related to culture, religion, gender, etc., which can influence room allocation decisions. Disclosure of a disability may impact allocation priorities.